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Employer and Broker Services team shows great results

After just a few months of operation, our Employer and Broker Services (EBS) team is already achieving impressive results. The team helps small and large group clients and producers with service issues and escalations. Data show that the team is achieving case completion rates of:

  • 77% the same day
  • 85% within 1 business day
  • 90% within 2 business days
  • 93% within 3 business days
  • 96% within 5 business days

The specialized EBS team is trained to handle — and expedite — a wide variety of complex issues.

All plans offered and underwritten by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc.

© 2019 Kaiser Foundation Health Plan of Washington