Pharmacy Services

General Pharmacy Information

Forms and sales tools

Pharmacy forms and resources

Pharmacy contacts

View our pharmacy directory.

Transfer prescriptions

You can easily and safely transfer prescriptions to the Kaiser Permanente pharmacy system using our secure online form. You may also transfer prescriptions by mailing or faxing a prescription transfer form, calling the Mail Order pharmacy at 1-800-245-7979, or dropping by a Kaiser Permanente pharmacy.


Refills

Call your pharmacy at least two business days in advance to refill your regular medications.

Use our Mail Order Pharmacy service to refill prescriptions online or by phone. They will be delivered to you free of charge anywhere in the United States within seven business days.


Mail order pharmacy

Free shipping and doorstep delivery when ordering refills online, by phone, or using our mobile app. Track your order online, or transfer a prescription to a Kaiser Permanente pharmacy.


Kaiser Permanente Washington specialty pharmacy

Pharmacists and technicians working closely with patients and providers to manage certain high-cost drugs for serious chronic conditions.


Medication disposal program

At Kaiser Permanente, care and coverage work together with a single goal of better health. Our performance-based health plans combined with comprehensive population health management offer a multi-pronged strategy for achieving healthier behaviors, better health outcomes, higher productivity, and lower overall costs.



About our drug formulary

A drug formulary is a list of medications that are usually covered under a member's medical coverage agreement. Formularies exist to allow health care providers to offer the most effective drug therapy possible with limited resources in today's environment of increasing drug prices. Having a formulary allows us to offer the safest, most effective, and least costly health care possible.

How we develop our formulary

The Pharmacy and Therapeutics Committee (P&T Committee) develops our drug formulary. This committee, composed of physicians from various medical specialties, reviews the medications in all therapeutic categories based on safety, effectiveness, and cost, and selects the most cost-effective drugs in each class.
The P&T Committee regularly reviews new and existing medications to ensure that our formulary remains responsive to the needs of our members and providers. We update the formulary periodically and it is subject to change.

Health plan coverage for drugs

Many of our Kaiser Permanente, Options, and Alliant health plans cover certain prescription drugs, but we do not cover all medications in the formulary. Coverage for certain medications is subject to an individual member's medical coverage agreement

We generally do not cover drugs not in the formulary, although we may cover some under special circumstances. Items that we do not cover include:

  • Over-the-counter medicines (examples include cosmetics or drugs for motion sickness, diarrhea, and so on.)
  • Dental prescriptions
  • Drugs used for non-Food and Drug Administration (FDA) approved reasons
  • Certain prescription drugs

Additional information

To request a paper copy of the Kaiser Permanente drug formulary, contact Member Services at 1-888-901-4636.

Pharmacy forms

Secure E-mail/Gateway Instructions (PDF)

Physician Selection/Change Form (PDF)

Mail-Order Pharmacy Transfer Form (PDF)

Important Disclosure Document (PDF)

Benefit and Prescription Claim Form (PDF)

Authorization to Disclose Health Plan Info (PDF)

Authorization to Disclose Health Plan Info (PDF)


Want to sell our plans?

Medication questions: contact your nearest Kaiser Permanente pharmacy.

Mail Order Pharmacy questions: call 206-630-7979 & 1-800-245-7979.

Benefits questions: contact Member Services.

Drug information

Detailed information about prescription and nonprescription drugs, including possible side effects and interations.

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