Pharmacy Services
General Pharmacy Information
Kaiser Permanente Pharmacy Services and resources for over-the-counter and self-care products. Kaiser Permanente has 28 medical facilities that provide pharmacy services: 24 locations in Western Washington and 4 in Spokane. We also offer a low-cost mail-order service with free shipping.
Pharmacy contacts
View our pharmacy directory.
Transfer prescriptions
You can easily and safely transfer prescriptions to the Kaiser Permanente pharmacy system using our secure online form. You may also transfer prescriptions by mailing or faxing a prescription transfer form, calling the Mail-Order Pharmacy at 1-800-245-7979, or dropping by a Kaiser Permanente pharmacy.
Refills
Call your pharmacy at least 2 business days in advance to refill your regular medications.
Use our Mail-Order Pharmacy service to refill prescriptions online or by phone. They will be delivered to you free of charge anywhere in the United States within 7 business days.
Mail-Order Pharmacy
Free shipping and doorstep delivery when ordering refills online, by phone, or using our mobile app. Track your order online, or transfer a prescription to a Kaiser Permanente pharmacy.
Kaiser Permanente Washington Specialty Pharmacy
Pharmacists and technicians work closely with patients and providers to manage certain high-cost drugs for serious chronic conditions.
Medication disposal program
At Kaiser Permanente, care and coverage work together with a single goal of better health. Our performance-based health plans combined with comprehensive population health management offer a multi-pronged strategy for achieving healthier behaviors, better health outcomes, higher productivity, and lower overall costs.
About our drug formulary
A drug formulary is a list of medications that are usually covered under a member's medical coverage agreement. Formularies exist to allow health care providers to offer effective drug therapy with limited resources in today's environment of increasing drug prices. Having a formulary helps us offer safe, effective care, with less cost.
The Kaiser Permanente drug formulary is available online.
To request a paper copy, contact Member Services at 1-888-901-4636.
How we develop our formulary
The Pharmacy and Therapeutics Committee (P&T Committee) develops our drug formulary. This committee, composed of physicians from various medical specialties, reviews the medications in all therapeutic categories based on safety, effectiveness, and cost, and selects the most cost-effective drugs in each class.
The P&T Committee regularly reviews new and existing medications to help ensure that our formulary remains responsive to the needs of our members and providers. We update the formulary periodically and it is subject to change.
Health plan coverage for drugs
Many of our health plans cover certain prescription drugs, but we do not cover all medications in the formulary. Coverage for certain medications is subject to an individual member's medical coverage agreement.
We generally do not cover drugs not in the formulary, although we may cover some under special circumstances. Items that we usually do not cover include:
- Over-the-counter medicines (examples include cosmetics or drugs for motion sickness or diarrhea)
- Dental prescriptions
- Drugs used for reasons not approved by the Food and Drug Administration
- Certain prescription drugs
Pharmacy forms
OptumRx Pharmacies (PDF)
Questions?
Medication questions: contact your nearest Kaiser Permanente pharmacy.
Mail-Order Pharmacy questions: call 206-630-7979 or 1-800-245-7979.
Benefits questions: contact Member Services.
Drug information
Detailed information about prescription and nonprescription drugs, including possible side effects and interations.
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