Kaiser Permanente understands the financial impact of the COVID-19 pandemic on our members, employers, and the communities we serve.
To help employer groups provide — and members receive — the care and coverage they need during this difficult time, in March we temporarily suspended past-due notices and terminations for non-payment of premiums. In the months since, we have continued to send monthly invoices to groups and members with their full balance due, including all past-due premiums
Beginning in August, Kaiser Permanente Washington resumed our standard delinquency and non-pay termination processes, and we will reset the grace period to begin August 1 for groups that do not pay their August premium by the due date. For members on an Individual and Family plan, we will resume our delinquency process in September, which will reset the grace period.
We realize that groups and members may be concerned about paying their past-due premiums in a timely manner. To address this concern, we have made the option of payment plans available in some cases. Outreach is under way to delinquent groups to discuss their options and help find solutions.
Please connect with your clients to see if they need assistance, and encourage them to contact Kaiser Permanente Washington Membership Administration to discuss payment options.
Thank you for your continued support.