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Free prescription home delivery can save time and money

The Kaiser Permanente mail-order pharmacy makes it easy for members to order prescriptions when and where it’s convenient for them. Prescription home delivery is free, and members can get up to a 3-month supply of medicine delivered to a home or office. Prescriptions arrive in as few as 1 to 2 days1, and same-day delivery is available in some areas. 2 In many cases, mail-order can lower prescription costs. To order prescriptions for home delivery, members:

  • Sign in to or the Kaiser Permanente Washington mobile app.
  • Select “Medications,” then select “My Prescriptions.”

Prescriptions may also be ordered by calling 1-800-245-7979 (TTY 711). Kaiser Permanente pharmacists are available to help in person as well.

Transferring prescriptions for home delivery

Transferring prescriptions to use our mail-order pharmacy is also easy. To transfer prescriptions, members should have the following on hand:

  • Their ID number and mailing address
  • The prescription number, name, strength, and instructions
  • The name of the prescribing doctor

Then, when members are ready to transfer a prescription:

  • Sign in to
  • Select “Access Pharmacy Services,” and “Transfer prescriptions.”

Prescriptions may also be transferred via the mobile app:

  • Select “Medications.”
  • Select “Transfer a prescription.”


1 Members should receive medicine within 3-5 days. If not, they should call 1-800-245-7979 (TTY 711).
2 Same-day delivery is available for many prescriptions in most areas of Puget Sound, Spokane, and Bellingham.


All plans offered and underwritten by Kaiser Foundation Health Plan of Washington

© 2023 Kaiser Foundation Health Plan of Washington