Our new premium payment platform for Kaiser Foundation Health Plan of Washington on-exchange members and mutual clients went live on Monday, October 17. As a result, members will begin receiving a new, easier-to-read premium bill starting next month. They can also take advantage of many self-service features, like autopay and billing reminders.
Members can still register for a new account for online payments
Members who haven’t registered for a new online account can still sign up if they want to begin or continue making electronic payments or set up autopay. Those who haven’t signed up and were previously on autopay will receive paper bills to make monthly payments. We’re sending communication (via letter, email, and recorded calls) after the platform is live to remind members about the new payment system and other options to pay.
Binder due date changes
Members who were in a “pending” membership status prior to the system transition will receive a second, updated bill for their initial binder payment that reflects an extended due date. These members will receive an automated message informing them about the second bill with the extension.
An infographic and “how-to” video outlining how to use the online payment and coverage tools are in development and are expected to be available for members by mid-November. Topics shared in these aides will show members how to access their membership documents, premium billing, and coverage history status.
If you have questions about any of this information, please contact the KPIF Sales Producer Support team at 1-800-474-1079, Monday through Friday, 8 a.m. to 5 p.m., or email firstname.lastname@example.org.