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New payment platform for Kaiser Permanente Individuals and Families on-exchange members to go live October 17

Planning continues for the transition to our new premium payment platform for Kaiser Foundation Health Plan of Washington on-exchange members. Please be aware that the migration to the new system will happen between October 12 and October 16. Members will be unable to make a payment online or by phone during this time but can continue to send checks to:

Kaiser Foundation Health Plan of Washington
P.O. Box 740708
Los Angeles, CA 90074-0708

New account required for online payments

As a reminder, Kaiser Permanente Individuals and Families (KPIF) on-exchange members will also need to register for a new account if they want to begin electronic payments, continue making electronic payments, or set up autopay. We recently started notifying members about this change with emails, letters, and recorded calls.

  • A letter was mailed to members between August 23 and August 25, encouraging them to preregister with the new payment platform.
  • Emails were sent the week of September 5 as a reminder to preregister with the new payment platform.
  • Further notification will be sent via email and automated phone message to encourage members to preregister in the coming weeks.

Other information about the new payment platform

  • This fall, the new payment platform will have a new web address for on-exchange members who want to pay online (kp.org/payonline). There will also be a new phone number to make payments by phone (1-844-340-2468), and a new payment address to send checks by mail (Kaiser Foundation Health Plan of Washington, P.O. Box 7172, Pasadena, CA 91109-7158).
  • The new payment platform will also offer self-service options, including settings and tools for electronic payments, monthly payment reminders, autopay, and multiple-accounts management.

If you have questions about any of this information, please contact the KPIF Sales and Producer Support team at 1‑800‑474‑1079, Monday through Friday, 8 a.m. to 5 p.m., or email ifsales@kp.org.

All plans offered and underwritten by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc.

© 2022 Kaiser Foundation Health Plan of Washington