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Complete your Medicare training by September 30

The annual Medicare training is now available. Agents that have submitted requests for the 2021 training and agents currently certified for the 2020 plan year will be receiving their training links and registration PIN code this week. You’ll need to complete the training and the exams by Sunday, September 30, 2020. This will ensure that you’re qualified to represent our 2021 Medicare Advantage plans by October 1.

The Miramar:Agent (formally Sentinel Elite) compliance certification training program covers current Centers for Medicare & Medicaid Services (CMS) marketing requirements and Kaiser Foundation Health Plan of Washington’s 2021 Medicare products and benefits. It’s supported through Convey Health Solutions.

Certification requires a score of 90%

To obtain certification, a score of 90% or higher is required on the training program’s final exams. As in past years, certification training and product testing includes:

  • Original Medicare, Medicare Advantage, and Part D plan types and structure
  • Permissible and prohibited marketing practices
  • Enrollment and eligibility compliance
  • Fraud, Waste, and Abuse training
  • General compliance
  • Kaiser Permanente Medicare Advantage plan training

What if you already have your 2021 certificates?

You may have completed your training through AHIP (America’s Health Insurance Plans), Pinpoint, or Convey Health Solutions. If so, you can upload your 2021 Medicare, general compliance, and Fraud, Waste, and Abuse certificates to the training website. Once Miramar:Agent verifies and accepts your certificates, you’ll be allowed to bypass the Convey Core Medicare Training and proceed to the Kaiser Permanente Washington product training.

2021 sales materials available soon

Our goal is to have the 2021 Medicare Advantage sales material ready for you by October 1, well in advance of the annual enrollment period that begins October 15.

If you have any questions about Medicare certification or did not receive an email with the training link and registration PIN code and would like to get certified for the 2021 plan year, please contact our Medicare Sales Producer Support team at 800‑581‑8252 or

All plans offered and underwritten by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc.

© 2020 Kaiser Foundation Health Plan of Washington