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Medicare-required training begins the week of August 19

Another year has flown by and it’s almost time to complete your annual Medicare compliance certification training. The training covers current Centers for Medicare & Medicaid Services (CMS) marketing requirements and Kaiser Foundation Health Plan of Washington’s 2020 Medicare Advantage (HMO) products and benefits.

You’ll need to complete the training and exams by Monday, September 30, 2019, to ensure that you’re qualified to represent our 2020 Medicare Advantage plans by October 1.

Watch for an email with a link to the training

Producers who are Medicare certified with Kaiser Permanente Washington for the 2019 plan year will receive an email from us the week of August 19. It will include a link to the Miramar:Agent (formally Sentinel Elite) annual training program supported through Convey Health Solutions, which recently acquired Gorman Health Group.

If you are not currently Medicare certified with Kaiser Permanente Washington and would like to represent our 2020 Medicare Advantage plans, contact our Medicare sales and service team at 800-581-8252 or kpwa.medicare@kp.org.

To obtain certification, a score of 90% or higher is required on the final exams. As in past years, certification training and product testing includes:

  • Original Medicare, Medicare Advantage, and Part D plan types and structure
  • Permissible and prohibited marketing practices
  • Enrollment and eligibility compliance
  • Fraud, waste, and abuse training
  • General compliance
  • Kaiser Permanente Medicare Advantage plan training

What if you already have your 2020 certificates?

You may have completed your training through AHIP (America’s Health Insurance Plans), Pinpoint, or Convey Health Solutions. If so, you can upload your 2020 Medicare, general compliance, and fraud, waste, and abuse certificates to the training website. Once Miramar:Agent verifies and accepts your certificates, you’ll be allowed to bypass the Convey Core Medicare Training and proceed to the Kaiser Permanente Washington product training.

2020 sales materials available soon

Our goal is to have the 2020 Medicare Advantage sales material ready for you by October 1, well in advance of the annual enrollment period that begins October 15.

If you have any questions about Medicare certification, please contact our Medicare sales and service team at 800-581-8252 or kpwa.medicare@kp.org.

All plans offered and underwritten by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc.

© Kaiser Foundation Health Plan of Washington