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Individual and Family enrollment reminders

As we get closer to the next individual and family open enrollment period, here are some reminders to please keep in mind.

Open enrollment for 2025 coverage starts November 1 and ends January 15, 2025. To obtain coverage effective January 1, 2025, Kaiser Permanente must receive a completed application by December 15, 2024.

New and existing clients may enroll or change their plan if they have a qualifying life event. Find out more about special enrollment periods (SEP) at kp.org/specialenrollment, including the various qualifying life events and what types of proof are accepted. For clients who are existing Kaiser Permanente members and are claiming a loss of coverage, coverage start and end dates can be verified and documentation should not be needed. Clients will still receive a request from Kaiser Permanente to send in documentation. If there’s a question about documentation, the Sales and Producer Support team can assist.

New clients who are applying off-exchange can enroll online through Sign Me Up (SMU) or by completing a paper application.

Sign Me Up is how you’ll process your clients’ applications. To get started, register for an account.

For existing clients who are enrolled off-exchange, the Account Change Form (ACF) should be used for certain situations, like changing plans, adding or removing dependents, adding or dropping dental coverage, updating demographics, and canceling coverage. At this time, there is not an online option to make these changes, and they should not be made through SMU. Some actions may require a SEP to make the change(s) outside of open enrollment.

Washington Healthplanfinder is where new or existing on-exchange clients can enroll or make changes to their policy. Some actions may require an SEP to make the changes outside of open enrollment.

General reminders:

Need support or help? Contact the Kaiser Permanente Washington Individual and Family Sales and Producer Support team at 1‑800‑474‑1079 or ifsales@kp.org, Monday through Friday, 8:30 a.m. to 5 p.m. Pacific time.

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