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New business portal makes managing health plan enrollment easier

Helping employers better manage their health plan enrollment information is the goal of the new Kaiser Permanente Washington business portal, which is launching on Tuesday, June 5.

The portal’s improved self-service capability makes it easier for groups to add, edit, or end coverage for employees and their dependents. It also allows employers to easily manage portal access, including assigning permissions, adding or removing portal users, resetting passwords, and ordering member ID cards.

Employers will learn more about the new business portal in this month’s issue of our employer newsletter. Additionally, training resources, including a user guide, online training tutorials, and an FAQ, are available from the portal resources menu to help employers learn how to use the new portal.

Groups that have previously accessed the employer center to make eligibility updates will see no disruption in portal access. Starting on June 5, they will access the new business portal using their same sign-on credentials, but they will quickly discover a more intuitive experience that makes it easier to conduct business with us. The portal landing page pulls information forward, presenting it up front. Employers will also see a holistic view of their employee roster, with robust filter and search functionality. Once eligibility updates are submitted, the portal displays recent activity, making it easy to view the status of both pending and submitted changes.

Going forward as new groups are sold, we’ll include a copy of the Business Portal Access Agreement along with other pertinent information to assist the employer in getting started with their Kaiser Permanente health plan. They’ll need to complete and return the agreement to activate portal access.

For existing groups that have not previously activated portal access, we’ll send them information about the new business portal, including the access agreement, in their upcoming renewal information.

For more information, contact your Kaiser Permanente account manager.

All plans offered and underwritten by Kaiser Foundation Health Plan of Washington or Kaiser Foundation Health Plan of Washington Options, Inc.

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